Privacy Policy

1. Introduction

Webpal Private Limited ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SMS Gateway Platform.

Webpal Private Limited is located at:
Thakurbaba Municipality-6, Bardiya
Nepal

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, phone number, company name, and contact details when you register for an account.
• KYC Documents: Identity documents such as PAN card, address proof, and company registration documents for verification purposes.
• Payment Information: Billing address and payment method details when you purchase credits.
• Communication Data: SMS message content, recipient phone numbers, and delivery status information.
• Technical Data: IP addresses, API keys, browser type, device information, and access logs.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our SMS Gateway services
• Process your transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Verify your identity and prevent fraudulent activities
• Monitor and analyze trends, usage, and activities
• Comply with legal obligations and telecom regulations

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Telecom Operators: We share necessary information with telecom operators (Nepal Telecom, Ncell, Smarttel) to deliver SMS messages.
• Service Providers: We may share information with third-party vendors who assist in providing our services.
• Legal Requirements: We may disclose information if required by law or in response to valid legal requests.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition.
• With Your Consent: We may share information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure API authentication with API keys
• IP whitelisting for enhanced security
• Regular security audits and monitoring
• Access controls and authentication mechanisms

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

SMS message logs and delivery reports are retained for a period of 12 months for your reference and to comply with regulatory requirements.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies are files with a small amount of data that are stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function properly, including authentication and security.
• Preference Cookies: Allow us to remember your preferences and settings.
• Analytics Cookies: Help us understand how visitors interact with our platform.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our platform.

8. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to your personal data that we hold.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You can request deletion of your personal data, subject to legal retention requirements.
• Data Portability: You can request a copy of your data in a structured, machine-readable format.
• Withdrawal of Consent: You can withdraw consent for data processing where consent was the basis for processing.

To exercise any of these rights, please contact us at info@webpal.com.np.

9. Children's Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary action.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of Nepal. By using our platform, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

12. Contact Information

If you have any questions about this Privacy Policy, please contact us at:
Email: info@webpal.com.np
Address: Thakurbaba Municipality-6, Bardiya, Nepal